Please pay a thorough attention to these terms and conditions. These terms govern the use of Yes Custom Boxes. By entering to this site you understand and agree that every content of this site including products, graphics, text and everything else belongs to Yes Custom Boxes.
We reserve the right to display any of your printed boxes and distribute them as free samples. Violating these terms or copying the content of this site will result in claiming our copyright.
Please review all the colours and alignments in the digital proof provided by Yes Custom Boxes as we do not send your order for printing before the approval of the digital proof. If you approve the digital proof with misalignments and wrong colours, we would not take any responsibility of incorrect manufactured boxes.
The final boxes might not look exactly the same as you have seen in the proof. As there are many limitations to produce the same colours and patterns as you expect. But we do our best to provide you best reflection of your boxes and you agree with this condition and held us not responsible for any mismatching/colours mixes.
Once you are done with all the pre-requisites (designing preferences) for your order, you have to make the payment and send us the proof of the payment as a digital copy of the transaction. We shall not start working on your order until we receive the full payment from your side. After receiving the payment, we shall send your order for production within 24 working hours.
To best accommodate with unexpected events, we offer some order cancellation criteria’s to our customers. You can get your order cancelled if your order is not printed/shipped.
If you cancel your order within 4 hours after approving the digital proof and making the payment. Such cancellation will charge you £25 and 5% of the total amount as a cost of designing department expenses and bank charges.
If you cancel you order after 4 hours and within next 24 hours. Then you will charged 50% of the total payment as a product preparation cost.
You can still apply to cancel your order beyond the criteria provided above. But we cannot guarantee you that your order will be cancelled beyond this time limit.
In case you are not satisfied with the delivered boxes or the boxes are defective or not manufactured as per your requirement, you must notify us within 3 business days of receiving your order. We cannot and shall not refund you or credit to you but we can send you the reprint of your boxes if we find any error from our production side.
If the error is not from our side, then we shall not take any responsibility of the damage and we shall refuse to reprint your order.
For any other information please contact us via email or live chat, you can also get in touch through phone call.